Dempster Insurance Agency has been using VoiceSpring for 3 years now. When we implemented VoiceSpring’s phones in our agency, we had 2 locations – in Peoria and Farmington. Since then, we have opened 4 additional locations and the transition and implementation with VoiceSpring has been seamless! We have 17 phones in our 6 locations and the ability to pick up the phone and call another location with the touch of a single button is fabulous! The customer service has always been excellent which we greatly appreciate as we have frequent changes that need to be completed quickly so we can continue to run our business smoothly. We have recommended VoiceSpring to several of our colleagues and will continue to do so into the future! As a family owned business ourselves, we appreciate doing business with a local company like VoiceSpring!- Casey & Laurie (Dempster) Martin, owners
In December of 2017, I relocated my two businesses to a new single location. There were many challenges networking two existing and separate businesses into a well functioning and integrated workplace. VoiceSpring was fantastic at walking our management team and myself through the conversion process. They provided comprehensive training on the system and its features that has proven to be well utilized. The planning and continued support by the VoiceSpring team has been one of the most pleasant and appreciated experiences in transitioning to our new business location. I will continue to recommend VoiceSpring to anyone in business.- Jeremy Lowrance
When Peoria’s prestigious Buehler Home began investigating solutions in 2016 for their aging, and increasingly expensive AT&T telephone systems, COO Mike Mahoney reached out to VoiceSpring for advice. With decades experience in telecommunications, VoiceSpring representatives presented multiple alternatives. Upon evaluation, it was obvious VoiceSpring’s cloud-hosted VoIP telephone service would satisfy the desired goals at an extremely attractive cost-benefit ratio. The scalability and ease of managing services is especially important as Buehler’s facilities and resident population constantly change. VoiceSpring effectively helps us meet our goals and maintain Buehler Home’s renowned standard of excellence.- Mike Mahoney, COO
After struggling to find a responsive VoIP provider that can adapt to the constantly changing needs of our organization, VoiceSpring has been a breath of fresh air from the very first contact. They always have a can-do attitude, and we really appreciate the fantastic turnaround time on every issue. Voice Spring’s technical and customer support services are superb! We couldn’t be happier, the overall value is excellent.- Angie Smith MSMIS
The Cornerstone Agency, Inc. uses VoiceSpring for our two office locations in northwest Illinois. Being located in small towns and having a large number of customers with us for several years it was very important to realize the savings of a VoIP phone solution, but also to keep the local phone numbers we have used for over 30 years. We couldn’t be more pleased with VoiceSpring’s excellent customer service and so many options they offer for business phone solutions.- Tyler Sandrock, CIC
The City of Fairbury could not be happier with the decision to make VoiceSpring our phone system host. At the time we were not pleased with the system we were using, thankfully VoiceSpring reached out to us. They are very professional and helped tremendously in cleaning up our network. They were able to cut our costs, all while providing a better system. It is like night and day over our previous provider. We had very few issues in our transition, but when we did VoiceSpring would address the issue in timely fashion. The phones and service they provide are great. It is an easy to learn system that works smoothly on a daily basis. The City of Fairbury would recommend VoiceSpring to anyone in the market for the services their company provides.- Brett Ashburn
The Peoria County Farm Bureau had a phone system that had served us well for 20 years. Our phone service was through a large service provider and we were constantly receiving calls from their phone representatives living outside the country to upgrade our service, informing us that a new contract needed to be signed, etc. Once we decided to purchase a new phone system and do business with a local phone service company such as Voicespring, the sales calls stopped, and the service has been excellent. Eric has been great to work with and he is very responsive to any questions we have or issues that need to be resolved.- Patrick Kirchhofer
I would highly recommend Voicespring for all your telephone needs, they have excellent sales reps, customer service and tech support. Any issues or concerns you may have will be taken care of right away.- Leslie Farrar
Our company became clients of Voice Spring about 2 years ago. We have had nothing but professional, dependable, service since day one. I would highly recommend Voice Spring for all your business phone needs.- Elana
Voicespring made the transition from our old phone system to VoIP a simple and smooth project. The sales and install team went above and beyond to make sure the system was setup and functioned how WE wanted. We have not had any downtime since the switch to Voicespring and any minor issues or change requests have been addressed promptly by the support team. If you are looking for a solid system with real support then Voicespring is your answer!- Waylon Brown
My Company has used VoiceSpring for going on 3 years and we could not be happier. I have worked in IT for 15+ years and the new hosted phone system along with the $150 a month savings and the support they provide us with is far superior to what we were getting from one of your Top 3 phone companies. When calling in or placing a service ticket we are serviced quickly and by someone local and in there office not a call center that is out sourced to some 3rd world country. I have worked with the same techs for the last 3 years and these guys know what they are doing when it comes to phones and networks. They are worth looking at if you are upgrading your old phone system or want a phone system that is very current with the times. Also, as an additional note they also include all future upgrades & warranty for as long as you have their system not yearly maintenance contracts or hidden fee's.- Jason D.
Great to work with! We have been using this company since we opened in early 2011. Great customer service.- Adrienne Schell,
We are very pleased with the new phone system. The support staff and office staff have always been excellent. Thanks for the "easy" transition from 38 years plus as landline customers. I also like the transfer to cell phone feature if an outage occurs. Thanks, VoiceSpring!!- Tammy Meischner,
Excellent company. The system is so easy to use, and friendly customer service will answer even the strange questions with a happy response.- Janet Vallianatos,
My company has been with them since their early days. Some bumps along the road early on but have no problems anymore. Great customer service and great call quality. Couldn't be happier with them as my phone provider.- Jeff Feldman
We have been using VoiceSpring for about 2 years at Nixon Insurance. We have been happy with the additional features to our voice and fax system as well as the customer service received!- Megan Swan,
There is a learning curve to the system, and there has not been any technical difficulties with the system. There are a lot of features that I truly enjoy about the system. The most important feature for me is the transfer to cell phones immediately if there is a phone outage. The support is excellent, and I love working with the staff at Voice Spring- Holly Keith-Camp,
Excellent equipment, excellent service!! Lots of features included in the regular price. We especially like voicemail to email with an audio file. We are also very pleased with their live operator answering service!! The only drawback, which you have with all VoIP phone systems, is when the internet goes down, so does the phones; which happens very rarely. That is very minor compared to the reliability of the phones and the people supporting you.- William Syrcle,
Great Company. We opted to go with Voice Spring over national service providers for serviceability. Our implementation required a lot of upfront leg work and the technicians were more than accommodating at getting our solution to work as we needed it to. We have been with them for approximately 6 months and have had no issues. Phones work and have good sound quality. Thanks Voice Spring for a solution that just works!- Brandon Kay
Perfect startup, excellent tech support! Quick response for changes.- Terry Beachler
“I wanted to drop you a quick note to tell you how wonderful your company is to deal with. We have been using VoiceSpring for a little over a year now, and it has been a seamless transition from using our old phone service. Everything that I was promised in quality and service has been above and beyond what I expected. I never realized how much the cost of our old service was eating into our bottom line, not just in the cost per line but all the other miscellaneous charges they tacked on to the bill for our services we had no use for.
Installation of VoiceSpring equipment was very clean and professionally done. Support did not stop after installation of the new service, in the year we have had your service, I have had to call only once about a problem. It was after hours and the customer support was to be commended on their quick response to my needs, even though the problem had nothing to do with the equipment from your company. If anyone is looking to cut cost, do not be afraid to give VoiceSpring the opportunity to serve you, they take pride in all aspects of the business and will not disappoint you.”- Mark Wrhel,
“Sunrise Supply had tried other VoIP phone carriers before and was not happy with the quality of phone service. VoiceSpring not only gave us good phone service, but they also gave us new telephones and saved us a large amount over our AT&T phone bill. Thank you VoiceSpring!”- David Blundy
“DAXCON/Infotech has been using VoiceSpring hosted phone service since 2009. We have VoiceSpring deployed at 4 locations, Peoria and Bartonville, Illinois, Southfield, Michigan and St. Louis, Missouri. In these locations, we have 94 hosted phones.
We are very pleased with the quality of the service and the support team is very responsive and does an excellent job. I would highly recommend the VoiceSpring Hosted Solution.”- Daniel Crow
“I am the receptionist and answer the calls that come to our ministry administration and to the Rescue Mission. I have a Snom 320 phone with Voice Springs and with all of the connections to our employees and to all of our mission divisions located throughout the city. I’m grateful for the easy access to each as it makes my job quick to place calls to each.
When I need service, the Voice Spring team has been very helpful in responding to fix any problems that might occur. Not only do they fix the problem, they return a call to me and make sure all is in working order. Thank you VoiceSpring for your thoughtfulness and quick response in making my job pleasant.”- Char Tucker
“We are very pleased with our voice service from VoiceSpring. Our organization (EP!C) supports individuals with developmental disabilities, so it is important to us to make every dollar count. VoiceSpring understands and cares about the financial barriers of a non-profit and provided us with a quality phone system that works well. They not only have quality products, but also provide us with continual support to ensure the phone system meets the needs of our organization.
When systematic problems do occur, VoiceSpring is very timely in their follow-up. It is an added bonus that VoiceSpring shares EP!C’s passion for giving back to the community. We have been very pleased with our experience with VoiceSpring’s product and service!”- Eric Sutter, Senior Vice President of HR
“Two Men and a Truck has been using VoiceSpring hosted service since we opened our office in Peoria in 2011. Since that time, we have linked all our phone systems together including the Quad Cities and Rockford locations. We have over 20 hosted phones and we have been able to share lines, cut down overhead assure quality assurance and book jobs for any location.
We are very pleased with the quality of service and the support team is very responsive and does an excellent job. I would highly recommend VoiceSpring!”- Greg Micklos, General Manager